Service Design
Design Research

The Healthy
Dick Project

How do we encourage younger, straight men to get STI testing regularly?

Banana photo with smarties

Duration / Type

Four months
Independent capstone project

Tools

Illustrator, XD, Photoshop, InDesign, DSLR

Methods

Service design, interaction design, visual design, prototyping, service design, design research

Discovery

Research

Based on sociological research, young heterosexual men in BC tend to avoid STI testing due to social, cultural, systemic, and gendered influences. They perceive STI testing to be optional, until a new relationship arises or after a risky encounter. They rely on female partners for contraceptives to prevent unplanned pregnancy, but aren’t as concerned about STIs. Systemically, the Canadian healthcare system doesn’t familiarize men to sexual health as it does with women. Hypermasculinity discourages men to ask for help. Many factors influence young men’s reluctance towards STI testing in BC, which contribute to increasing transmission rates.

Initial research mind map

Ideation

Sketches

Brainstorm sketches
Brainstorm sketches

Branding

I wanted to merge phallic symbols and emoji culture into the branding of this campaign. This helps set a playful and cheeky tone to the project, which helps with approaching a taboo topic.

Logo concept with banana
Logo concept with carrot
Logo concept with eggplant

Creative Direction

I created five poster comprehensives as a means to experiment with tone and visual aesthetics. Once the creative direction is confirmed, it will help dictate the rest of the project deliverables. Here are some examples of those poster concepts.

Poster concept 1
Poster concept 2
Poster concept 3

Service Design

Popup STI Testing Tent

I wanted to see if it’s possible to take STI testing to where young men actually will be, instead of keeping it into the space of medical clinics. What if we could create a pop-up tent to bring this service to social situations or on campus?

Sketch of popup tent floor plan
Popup tent floor plan
First popup tent mockup
Customer journey map

First Critique

Met with six professional designers for feedback, over three hours.

Key Learnings

  1. Overall, all panelists agree that younger men do need to be encouraged to get tested regularly.
  2. Humorous tone is highly effective.
  3. STI testing tent needs to be refined. It looks like a farmer’s market tent selling vegetables.
  4. Stigma would be the biggest hurdle. Men can buy into getting STI testing at public events with enough social pressure and incentives. But what will you do for men who want more privacy?
Photo of industry critique session

Experiment

Interaction Research

e-STI Testing as an alternative

GetCheckedOnline.com currently exists as a pilot project. I tried several ways to obtain an account, and there are some limitations.

  1. Service area is quite limited. For instance, for residents of Nanaimo, BC, the closest participating LifeLab clinic is 45 minutes away by car.
  2. Difficult sign-up process. In one test case, the only way for me to obtain the code required to create an online is to call the clinic during office hours. In another case, I sent an email requesting the sign-up code, which I received four business days later.
  3. Lack of automated tracking makes it difficult to track the progress of the project's website. Specifically, it is difficult to track how many potential users have been lost due to the UX of the online portal.
Screenshot of Get Checked Online website

Popup Tent Variations

Using a banana-shaped tent to redefine interactions with STI testing.

Instead of shying away from taking STI testing into a public space, I decided to double-down on the concept of bringing STI testing to young men directly. To do so, the pop-up testing tent needed to be more outrageous and captivating. I started to explore alternative shapes for the physical structure of the tent, inspired by the banana as a phallic symbol.

Shape explorations for popup tent
Shape explorations for popup tent

Test & Implement

Prototypes

After a few days of shape explorations, I ended up pursuing a geometric shape for the pop-up tent. I brought visuals from the brand concept, and adjusted the design for the high-fideltity prototype.

Low fidelity prototype of STI testing tent
High fidelity prototype

Campaign Photography

Pulse Fitness App mockup
Pulse Fitness App mockup
Pulse Fitness App mockup

Website App

The website will promote upcoming pop-up testing dates, as well as be a means to offer e-STI testing. The website will also be a means to educate people about what e-STI testing is, since it’s still a fairly new concept in Canada. More importantly, it will also offer a more streamlined, easy-to-use e-STI testing portal.

Webpage draft for event dates
About us webpage draft

No App. Just Discreet Text Reminders

Due to feedback from critiques and informal feedback from users, stigma is still a huge issue when it comes to sexual health. The initial concept of having an app for e-STI testing will not work, due to concerns over privacy and visibility of the app on a smartphone.

To address such concerns and to still provide a private option for STI testing, I’ve designed a discreet, texting-based option to send periodic reminders to young men about STI testing. The coded text leads users to “The Healthy Doc” (a decoy identity), which then directs users to the website app for e-STI testing when there is more privacy.

Text notification mockup

Final Industry Critique

I met with four designers for a final panel critique.

Key Learnings

  1. Tone is awesome. It’s so outrageous, it makes the message funny and digestible.
  2. Visual design may benefit from some exploration. Could colour treatment be more minimalist?
  3. Be careful with the type of merchandise to offer, as it may cause awkward social situations in family or professional situations.
  4. Very comprehensive solution, especially with coded reminders for e-STI testing.

Final Product

Branding

There is one campaign identity. The related icons are used in various applications as secondary imagery, to reinforce the cheeky tone to the messaging.

Final logo
Final logo secondary icons

Campaign Mockups

Advertising and poster series would be placed in public areas where young men would frequent, such as coffee shops, bus stops, and urban areas.

Campaign poster in coffee shop
Campaign poster on urban wall
Campaign poster in bus shelter

Popup STI Testing Tent

Similarly, the STI testing popup tent has to physically be where young men would socialize, in public events, such as frosh, music festivals, university sports games, and so on.

Mockup of STI testing popup tent in music festival
Front view: prototype of popup STI testing tent
Side view: prototype of popup STI testing tent

e-STI Testing via Coded Text Reminders and Website

Discreet text reminders would help remind young men to obtain STI testing, and reach out in an alternative campaign identity, to maintain privacy. Due to stigma concerns, it is important to offer an alternative to onsite testing to young men.

Mockup of sign-up form on iPad for events Mockup of e-STI testing screens

Website: Popup Testing Dates and e-STI Testing

The website will then serve three purposes:

  1. It will promote the upcoming popup STI testing dates, to let people know when and where people could find the banana tent.
  2. It will offer a streamlined e-STI testing option, for people who want to maintain more privacy or obtain STI testing at another time.
  3. It will establish the project's authority by educating people about this joint partnership project between BCDCC, and several universities and colleges in British Columbia.
Website homepage mockup

Next Steps

  1. Presenting this at VIU Create Conference, Undergraduate Research Conference.
  2. Obtain further user testing with general public at VIU Create.
  3. Distribute project to healthcare providers and academic researchers for feedback.
  4. Refine the e-STI testing component as a personal project.

Sources